We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you'll be the first point of contact for end users - making sure issues are logged, managed, and resolved within agreed timescales. You'll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There's plenty of variety too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

Experience in a client-facing or service desk role (desirable, not essential)
Great communication skills - written and verbal
Strong organisation and time management
A team player who can build positive relationships with colleagues and clients
Passion for delivering excellent service
Confident with Microsoft Office (Word, Excel, Outlook etc.)
ITIL awareness would be a bonus, but not essential

Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What's on offer

Competitive Salary
Hybrid working (home and office)
Private medical insurance (after probation)
Pension scheme (matched up to 5%)
Life cover
Shopping discounts and wellbeing support
Cycle to Work scheme + shower facilities at the city office
Company-paid travel and accommodation for training/meetings when needed

Why apply?This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.